

Complaints
What should I do if I have a complaint?
Contact us and tell us about your complaint.
We will do our best to resolve it quickly and fairly. We will try to resolve any complaint within five working days. If this is not possible, we will contact you within that time to let you know how long we estimate that it will take to resolve your complaint.
If your complaint is not satisfactorily resolved within 14 days, please contact Don Shields on 0419 390 303 or put your complaint in writing to him at the address below.
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Any query or complaint can be submitted either by telephone or in writing to the address provided here.
Geelong Insurance Brokers
34 Ormond Road EAST GEELONG 3219
Mail: PO Box 96 GEELONG 3220
Tel: 03 5229 0061
Fax: 03 5221 2334
Email: info@gibvic.com.au
Geelong Insurance Brokers is a member of the Australian Financial Complaints Authority (AFCA). If your complaint cannot be resolved to your satisfaction by us, you have the right to refer the matter to the AFCA.
AFCA provides fair and independent financial services complaint resolution that is free to customers.
Australian Financial Complaints Authority
GPO Box 3, Melbourne, VIC 3001
Ph: 1800 931 678
Email: info@afca.org.au
Website: afca.org.au